Refund policy

 Returns

We handle returns and refunds in accordance with our obligations under the Australian Consumer Law

You are entitled to a replacement or refund if the goods have a manufacturing defect or are deemed to be faulty.

All product details on our website — including images, size guides, and specifications — are supplied directly by the manufacturers or suppliers and are accurate to the best of our knowledge. Minor variations in size or colour which fall within the Industry Standard of 4%, are considered acceptable and are not valid grounds for requesting a credit or refund.

We accept return requests for incorrectly ordered goods as well as change of mind on case by case and discretion basis. Return fees will apply.

Requesting a Return:

      • All returns must be pre-approved by Vikkta Collection and must include an official Return Request Form
    • To submit a Return Request complete the Contact Us form with your order number/return details.
    • Requests for returns must be submitted within 3 days of receiving your order.

Product Condition:

    • To be eligible for a return your item must be unused in new condition, with all tags attached, and returned in its original packaging. 
    • If the above conditions are not met, your items will be rejected for return by our suppliers and you will be responsible for return shipping costs
    • Returns are not accepted on the following: Sale and clearance items; Garments that have been printed, embroidered or decorated in any way unless faulty. 
    • We are unable to accept returns if the total value of item/s (excluding customisation and shipping costs) is less than $100.00 (the restocking fee value)

Restocking Fees:

    • All returns, aside from faulty items, are subject to a restocking fee of $100 per brand, or 20% of the purchase price, whichever is the higher.

Shipping Costs:

Return shipping and insurance costs are the customer's responsibility unless otherwise stated.

    • If a return is not accepted due to non-compliance with this policy, and the product is uninsured, the customer will bear the risk of loss or damage.

Processing Returns:

    • Change of mind refunds will be processed using the original form of payment or providing a store credit, excluding the original delivery charge and credit card transaction fees.
    • We aim to process your refund or store credit within 14 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.